Returns

Faulty or damaged item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Unwanted item

You may return any unopened item within 7 days of receiving it if it has not been personalised/engraved, for a full refund. We will refund your card once we have received and processed the item We will only refund postage if the return is a result of our error.We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Claims for damaged or missing goods must be made within 7 working days of recieved orders. Defective or incorrect goods must be returned to us within 10 days from date of reciept for any claims for damages/replacements to be considered. Items returned to us that have been ordered by you and despatched and recieved by you in good condition shall carry a "restocking charge of 25%.